Service Management
Appointment scheduling, work order management, and service operations
Tuesday, December 23, 2025
03:48 PM
AS
Today's Appointments
12
+15%
Scheduled for today
Service Revenue
$5,620
+12.3%
Revenue this month
First-Time Fix Rate
87.3%
+2.1%
Services completed correctly
Average Wait Time
18 min
-5 min
Customer wait time
Service Type Performance
Technician Performance
Mike Johnson
28 services this month
4.8
Hours Worked
45.5h
Efficiency
95%
Revenue
$12,450
Sarah Davis
24 services this month
4.9
Hours Worked
52h
Efficiency
98%
Revenue
$15,890
Tom Wilson
22 services this month
4.7
Hours Worked
38.5h
Efficiency
92%
Revenue
$9,870
Lisa Chen
19 services this month
4.6
Hours Worked
41h
Efficiency
88%
Revenue
$11,200
Service Bay Status
Bay 1
OccupiedBrake Service - Maria Garcia
Tech: Sarah Davis • 10:30 AM - 12:30 PM
Bay 2
AvailableNo active job
Bay 3
OccupiedOil Change - John Smith
Tech: Mike Johnson • 9:00 AM - 9:45 AM
Bay 4
Under MaintenanceNo active job
Bay 5
OccupiedState Inspection - Lisa Chen
Tech: Tom Wilson • 2:30 PM - 4:00 PM
Equipment Status
Lift #1
OperationalCar Lift
Last: 2024-01-15 • Next: 2024-04-15
Lift #2
OperationalCar Lift
Last: 2024-01-20 • Next: 2024-04-20
Lift #3
Under MaintenanceCar Lift
Last: 2024-02-10 • Next: 2024-02-15
Tire Changer
OperationalWheel Service
Last: 2024-02-01 • Next: 2024-05-01
Brake Lathe
OperationalBrake Service
Last: 2024-01-25 • Next: 2024-04-25
Diagnostic Scanner
OperationalDiagnostic
Last: 2024-02-05 • Next: 2024-05-05
Service Appointments
| Appointment | Customer | Service | Date/Time | Technician | Status | Actions |
|---|---|---|---|---|---|---|
| APPT-001 | John Smith 2019 Toyota Camry | Oil Change & Filter $89 • 45min | 2024-02-15 9:00 AM | Mike Johnson | Completed | |
| APPT-002 | Maria Garcia 2020 Honda Civic | Brake Service $485 • 120min | 2024-02-15 10:30 AM | Sarah Davis | In Progress | |
| APPT-003 | Robert Wilson 2018 Ford Focus | Tire Rotation & Balance $125 • 60min | 2024-02-15 1:00 PM | Mike Johnson | Scheduled | |
| APPT-004 | Lisa Chen 2021 Chevy Malibu | State Inspection $85 • 90min | 2024-02-15 2:30 PM | Tom Wilson | Scheduled | |
| APPT-005 | David Brown 2017 Jeep Cherokee | Transmission Service $650 • 180min | 2024-02-16 8:00 AM | Sarah Davis | Scheduled |
Work Orders
| Work Order | Customer | Service | Technician | Status | Priority | Total | Actions |
|---|---|---|---|---|---|---|---|
| WO-001 | John Smith | Oil Change & Filter Est: 0.75h • Act: 0.67h | Mike Johnson | Completed | Normal | $89 | |
| WO-002 | Maria Garcia | Brake Service Est: 2h • Act: 1.5h | Sarah Davis | In Progress | High | $485 | |
| WO-003 | Robert Wilson | Tire Rotation & Balance Est: 1h • Act: 0h | Mike Johnson | Scheduled | Normal | $125 | |
| WO-004 | Lisa Chen | State Inspection Est: 1.5h • Act: 0h | Tom Wilson | Scheduled | Normal | $85 | |
| WO-005 | David Brown | Transmission Service Est: 3h • Act: 0h | Sarah Davis | Scheduled | High | $650 |