Customer Management
Manage customer relationships, service history, and communications
Tuesday, December 23, 2025
03:48 PM
AS
Total Customers
1,247
+12.5%
Active customer base
Avg Customer Value
$4,890
+8.3%
Lifetime customer value
Customer Satisfaction
4.8
+0.2
Average satisfaction rating
Retention Rate
87%
+2.1%
Customer retention percentage
Customer Satisfaction Trends
Customer Segments
VIP Customers
$247,500
Avg: $16,500
Regular Customers
$189,200
Avg: $4,204
Occasional Customers
$75,200
Avg: $2,507
New Customers
$18,400
Avg: $1,840
Communication Overview
Email Campaigns
Marketing & service updates
94%
Open rate
Phone Calls
Service & support calls
87%
Resolution rate
SMS/Text Messages
Appointment reminders
91%
Response rate
Customer Database
| Customer | Type | Lifetime Value | Satisfaction | Status | Actions |
|---|---|---|---|---|---|
John Smith john.smith@email.com | Individual | $45,280 | 4.8 | Active | |
Maria Garcia maria.garcia@email.com | Individual | $38,950 | 4.6 | Active | |
ABC Auto Shop contact@abcautoshop.com | Business | $89,500 | 4.9 | VIP | |
Robert Wilson r.wilson@email.com | Individual | $28,100 | 4.2 | Active | |
Fleet Services Inc info@fleetservices.com | Business | $124,500 | 4.7 | VIP |
Service History
| Service | Customer | Date | Total | Satisfaction | Actions |
|---|---|---|---|---|---|
Engine Repair Toyota Camry 2020 • 45,000 mi | John Smith | 2024-02-10 | $485 | 5 | |
Transmission Service Honda Civic 2019 • 32,000 mi | Maria Garcia | 2024-02-08 | $320 | 4 | |
Fleet Maintenance Ford F-150 2022 • 18,000 mi | ABC Auto Shop | 2024-02-12 | $1240 | 5 | |
Brake Service BMW X3 2021 • 25,000 mi | Robert Wilson | 2024-01-28 | $285 | 4 | |
Engine Diagnostics Chevy Silverado 2023 • 12,000 mi | Fleet Services Inc | 2024-02-14 | $189 | 5 |
Communication Logs
| Subject | Type | Date | Status | Response | Follow-up | Actions |
|---|---|---|---|---|---|---|
| Service Reminder | 2024-02-09 | Delivered | Viewed | Complete | ||
| Appointment Confirmation | Phone | 2024-02-07 | Completed | Confirmed | Complete | |
| Maintenance Quote | 2024-02-11 | Delivered | Clicked | Required | ||
| Service Complete | SMS | 2024-01-25 | Delivered | Replied | Complete | |
| Fleet Service Schedule | 2024-02-13 | Delivered | Viewed | Required |