Customer Management

Manage customer relationships, service history, and communications

Tuesday, December 23, 2025
03:48 PM
AS
Total Customers
1,247
+12.5%
Active customer base
Avg Customer Value
$4,890
+8.3%
Lifetime customer value
Customer Satisfaction
4.8
+0.2
Average satisfaction rating
Retention Rate
87%
+2.1%
Customer retention percentage

Customer Satisfaction Trends

Customer Segments

VIP Customers
$247,500
Avg: $16,500
Regular Customers
$189,200
Avg: $4,204
Occasional Customers
$75,200
Avg: $2,507
New Customers
$18,400
Avg: $1,840

Communication Overview

Email Campaigns
Marketing & service updates
94%
Open rate
Phone Calls
Service & support calls
87%
Resolution rate
SMS/Text Messages
Appointment reminders
91%
Response rate

Customer Database

CustomerTypeLifetime ValueSatisfactionStatusActions
John Smith
john.smith@email.com
Individual$45,280
4.8
Active
Maria Garcia
maria.garcia@email.com
Individual$38,950
4.6
Active
ABC Auto Shop
contact@abcautoshop.com
Business$89,500
4.9
VIP
Robert Wilson
r.wilson@email.com
Individual$28,100
4.2
Active
Fleet Services Inc
info@fleetservices.com
Business$124,500
4.7
VIP

Service History

ServiceCustomerDateTotalSatisfactionActions
Engine Repair
Toyota Camry 202045,000 mi
John Smith2024-02-10$485
5
Transmission Service
Honda Civic 201932,000 mi
Maria Garcia2024-02-08$320
4
Fleet Maintenance
Ford F-150 202218,000 mi
ABC Auto Shop2024-02-12$1240
5
Brake Service
BMW X3 202125,000 mi
Robert Wilson2024-01-28$285
4
Engine Diagnostics
Chevy Silverado 202312,000 mi
Fleet Services Inc2024-02-14$189
5

Communication Logs

SubjectTypeDateStatusResponseFollow-upActions
Service ReminderEmail2024-02-09DeliveredViewedComplete
Appointment ConfirmationPhone2024-02-07CompletedConfirmedComplete
Maintenance QuoteEmail2024-02-11DeliveredClickedRequired
Service CompleteSMS2024-01-25DeliveredRepliedComplete
Fleet Service ScheduleEmail2024-02-13DeliveredViewedRequired