Utilities ERP Solutions
Transform your utilities operations with integrated ERP systems that streamline grid management, optimize customer services, and ensure regulatory compliance for electric, gas, water, and wastewater utilities.
Overcoming Utilities Industry Challenges
Today's utilities providers face unprecedented complexity, from managing critical infrastructure and regulatory compliance to optimizing billing accuracy and customer service that demand integrated solutions for utility excellence.
Billing & Revenue Management
Managing complex billing cycles, usage-based pricing, and revenue collection with sophisticated billing and revenue management systems for electric, gas, water, and wastewater utilities.
Customer Service Management
Delivering exceptional customer service while managing service requests, outages, and customer relationships with comprehensive CRM capabilities for utility customers.
Regulatory Compliance
Meeting FERC, PUC, and state regulations while ensuring safety and environmental compliance with comprehensive compliance management for utilities operations.
Asset & Infrastructure Management
Managing grid infrastructure, equipment, and assets across multiple locations with comprehensive asset management capabilities for electric, gas, water, and wastewater systems.
Work Order & Maintenance
Managing work orders, scheduling maintenance, and ensuring grid reliability with comprehensive work order and maintenance management for critical utility infrastructure.
Operational Efficiency
Improving operational efficiency, reducing costs, and optimizing resource utilization with integrated operational management systems for utilities providers.
Utilities ERP Solutions
Our comprehensive ERP platform integrates every aspect of utilities operations—customer information systems, asset management, work order management, and regulatory compliance—into a unified system that optimizes performance and enhances grid reliability.
Customer Information & Billing
Manage customer accounts, process billing, and collect revenue with comprehensive customer information and billing management capabilities for electric, gas, water, and wastewater utilities.
- Customer account management
- Usage-based billing and invoicing
- Meter reading and data management
- Payment processing and collection
- Billing analytics and reporting
Customer Service & Support
Deliver exceptional customer service, manage service requests, and handle outages with comprehensive customer service and support capabilities for utility customers and infrastructure management.
- Service request management
- Outage management and tracking
- Customer communication history
- Customer portal and self-service
- Service performance analytics
Asset & Infrastructure Management
Manage grid infrastructure, equipment, and assets across multiple locations with comprehensive asset and infrastructure management capabilities for electric, gas, water, and wastewater systems.
- Asset inventory and tracking
- Infrastructure lifecycle management
- Asset location and mapping
- Asset performance monitoring
- Asset utilization analytics
Work Order & Maintenance
Manage work orders, schedule maintenance, and ensure grid reliability with comprehensive work order and maintenance management capabilities for critical utility infrastructure and systems.
- Work order management and scheduling
- Preventive and predictive maintenance
- Field crew dispatch and tracking
- Maintenance cost tracking
- Maintenance performance analytics
Financial Management & Accounting
Ensure accurate financial reporting, manage costs, and maintain financial control with comprehensive accounting and financial management capabilities for regulated utilities and public service operations.
- General ledger and financial reporting
- Regulatory accounting and reporting
- Accounts receivable and payable
- Budget planning and control
- Financial analytics and forecasting
Compliance & Reporting
Ensure compliance with FERC, PUC, and state regulations while maintaining transparency with comprehensive compliance and reporting capabilities for utilities operations and public accountability.
- Regulatory compliance tracking
- FERC and PUC reporting automation
- Safety and environmental compliance
- Public transparency reporting
- Audit trail and documentation
Utilities Process Transformation
Our ERP solutions transform disconnected utilities processes into integrated, automated workflows that enhance grid reliability, optimize billing accuracy, and ensure regulatory compliance across electric, gas, water, and wastewater operations.
Meter-to-Bill
Transform metering and billing processes into automated systems that ensure accurate usage tracking, eliminate billing errors, and accelerate revenue collection across all utility services and customer segments.
Manual meter reading and billing with 15% error rates
Automated systems reducing errors to under 1%
Request-to-Resolution
Convert customer service requests into streamlined resolution processes that improve response times, enhance satisfaction, and reduce operational costs for utilities customer service operations.
Manual request handling with 24-hour resolution
Automated resolution reducing time to 2 hours
Outage-to-Restoration
Transform outage management from reactive to proactive systems that minimize downtime, optimize crew dispatch, and improve communication with customers during service interruptions.
Manual outage tracking with 4-hour response times
Automated systems with 30-minute response times
Asset-to-Optimization
Convert asset management from reactive maintenance to proactive optimization that maximizes equipment utilization, reduces failures, and extends infrastructure lifecycles across utility systems.
Reactive asset management with frequent failures
Proactive optimization reducing failures by 40%
Manual-to-Compliance
Transform compliance management from manual tracking to automated systems that ensure regulatory adherence, reduce risk, and streamline reporting across all utilities jurisdictions and requirements.
Manual compliance with high risk exposure
Automated compliance reducing risk by 60%
Data-to-Insights
Transform operational data into actionable business insights that drive strategic decisions, optimize resource allocation, and improve financial performance for utilities operations and infrastructure management.
Siloed data with limited insights
Integrated analytics driving 30% better decisions
Transformative Outcomes for Utilities Operations
Our utilities clients experience significant improvements in operational efficiency, grid reliability, and regulatory compliance through integrated ERP solutions that balance infrastructure management with customer service excellence.
Enhanced Operational Efficiency
Streamlined processes and integrated systems dramatically improve operational efficiency and reduce administrative burden across all utilities operations and customer service functions.
Accelerated Customer Service
Automated service management and customer portals accelerate service delivery from days to hours, dramatically improving customer satisfaction and reducing service call resolution times for utilities customers.
Reduced Billing Errors
Automated billing processes and validation reduce billing errors from 15% to under 1%, improving revenue accuracy and customer trust for complex utilities billing structures and usage-based pricing.
Improved Grid Reliability
Better maintenance management and asset tracking improve grid reliability and reduce outages by 40%, enhancing service continuity and customer satisfaction across all utilities infrastructure.
Reduced Compliance Effort
Automated compliance tracking and reporting dramatically reduce administrative burden while ensuring complete regulatory compliance across FERC requirements, PUC standards, and environmental regulations.
Operational Cost Reduction
Operational efficiencies and better resource management significantly reduce operational costs while maintaining service quality and enhancing infrastructure performance for utilities operations.
Regional Electric Utility Achieves 50% Operational Efficiency
A regional electric utility serving 750,000+ customers across multiple service territories was struggling with fragmented systems, manual meter reading processes, and limited visibility into grid operations and customer service performance in a highly regulated environment.
Fragmented systems, manual meter reading processes, and limited visibility resulting in operational inefficiencies, billing errors, delayed customer service, and poor grid reliability across electric, gas, and water utility operations.
Implemented an integrated ERP solution with customer information and billing, customer service management, asset management, work order management, financial systems, compliance tracking, and advanced metering infrastructure integration tailored for regulated utilities.
50% improvement in operational efficiency, 65% faster customer service response times, 85% reduction in billing errors, 40% improvement in grid reliability, 70% reduction in compliance effort, and 35% operational cost reduction.
What Utilities Leaders Say
Hear from utilities executives who have transformed their operations with our integrated ERP solutions for enhanced efficiency, grid reliability, and regulatory compliance.
"The integrated ERP solution has transformed how we manage our electric, gas, and water utility operations across 750,000+ customers. We now have real-time visibility into customer service response times, streamlined billing processes that reduced errors from 15% to under 1%, and automated compliance reporting that has dramatically improved our operational efficiency and grid reliability in a highly regulated environment."
Robert Anderson
General Manager, Regional Electric Utility
"Their team understood the unique challenges of utilities operations perfectly. The ERP solution they implemented has improved our operational efficiency by 50%, provided automated billing that reduced errors to under 1%, and given us the asset management and work order capabilities we needed to optimize our infrastructure operations and improve grid reliability across all our utility systems."
Patricia Williams
CFO, Municipal Water Utility
Seamless Integration with Utilities Systems
Our utilities ERP solutions integrate with your existing metering infrastructure, SCADA systems, and regulatory platforms to create a connected ecosystem for operational excellence and compliance across electric, gas, water, and wastewater utilities.
AMI & Smart Meter Integration
Connect directly with Advanced Metering Infrastructure (AMI) and smart meter systems to capture real-time usage data, enable automated billing, and support demand response programs across all utility services and customer segments.
SCADA & Control Systems
Integrate with Supervisory Control and Data Acquisition (SCADA) systems and industrial control systems to monitor grid performance, automate responses, and ensure operational reliability across all utility infrastructure.
Regulatory Reporting Systems
Connect with FERC, PUC, and state regulatory reporting systems to automate compliance reporting, ensure data accuracy, and streamline regulatory submissions across all jurisdictional requirements.
Customer Portals & Mobile Apps
Integrate with customer self-service portals and mobile applications to provide real-time usage data, bill viewing, payment processing, and service request capabilities for enhanced customer experience.