Training & Support
Empower your team and ensure long-term ERP success with comprehensive training programs and responsive ongoing support. We help maximize user adoption and system utilization.
Empower Your Team for Success
The success of your ERP implementation depends on your team's ability to effectively use the system. Even the best ERP solution will fail if users don't understand how to leverage its capabilities.
Our training programs are tailored to different roles, learning styles, and skill levels. We combine hands-on training, comprehensive documentation, and ongoing support to ensure your team becomes proficient and confident with your ERP system.
"The training program was exceptional. Our team went from being hesitant about the new system to being confident power users. The role-based approach meant everyone learned exactly what they needed, and the ongoing support has been invaluable."
— Lisa Anderson, HR Director at Advanced Logistics Group
Our Training & Support Services
Comprehensive programs designed to maximize user adoption and system success.
Role-Based Training Programs
Tailored training sessions designed for specific roles—from end users to administrators—ensuring everyone learns what they need to perform their job effectively.
- End-user training
- Administrator training
- Manager and executive training
Train-the-Trainer Sessions
Build internal training capabilities by training your team members to become trainers, enabling sustainable knowledge transfer and ongoing education.
- Trainer certification programs
- Training material development
- Ongoing trainer support
User Documentation & Guides
Comprehensive documentation including user guides, quick reference cards, process workflows, and best practices to support ongoing learning.
- Comprehensive user manuals
- Quick reference guides
- Process workflow documentation
Video Tutorials & E-Learning
Self-paced learning options including video tutorials, interactive e-learning modules, and online training resources accessible anytime.
- Step-by-step video tutorials
- Interactive e-learning modules
- On-demand training library
24/7 Technical Support
Round-the-clock technical support to resolve issues quickly, minimize downtime, and ensure your ERP system runs smoothly.
- 24/7 helpdesk support
- Remote troubleshooting
- Priority response times
System Health Checks
Regular proactive assessments to identify potential issues, optimize performance, and ensure your ERP system continues to meet business needs.
- Performance monitoring
- Security audits
- Optimization recommendations
Our Training Approach
A comprehensive methodology that ensures effective learning and knowledge retention.
Assess
We evaluate your team's current knowledge, roles, and learning needs to design targeted training programs.
- Skills gap analysis
- Role identification
- Learning style assessment
Design
We create customized training curricula, materials, and delivery methods tailored to your team and business processes.
- Curriculum development
- Training material creation
- Delivery method selection
Deliver
We conduct engaging, hands-on training sessions using a mix of methods to ensure effective knowledge transfer.
- Hands-on workshops
- Interactive sessions
- Real-world scenarios
Reinforce
We provide ongoing support, refresher training, and resources to ensure knowledge retention and continuous improvement.
- Follow-up sessions
- Access to resources
- Continuous support
Benefits of Comprehensive Training & Support
Maximize user adoption and ensure long-term ERP success.
Higher User Adoption
Well-trained users are confident users. Comprehensive training increases adoption rates, reduces resistance to change, and ensures your team fully leverages ERP capabilities.
Faster Productivity
Reduce the learning curve and get your team productive faster. Effective training means users can perform their jobs efficiently sooner, accelerating time-to-value.
Reduced Errors
Proper training reduces user errors, data quality issues, and process mistakes. Well-trained users make fewer mistakes, improving overall system data integrity.
Lower Support Costs
Well-trained users require less support. Investing in training upfront reduces ongoing support costs and frees up resources for strategic initiatives.
Better System Utilization
Training helps users discover and utilize advanced features and capabilities they might otherwise miss, maximizing your ERP investment ROI.
Continuous Improvement
Ongoing support and refresher training ensure your team stays current with system updates, new features, and best practices, driving continuous improvement.
user satisfaction rating with our training programs
users trained across organizations
reduction in support tickets after training
technical support availability
Success Story: Enterprise-Wide Training Program
A large distribution company implemented a new ERP system across 15 locations with 500+ users, facing challenges with user adoption and system utilization.
Low user adoption, high support ticket volume, and inconsistent system usage across locations. Many users were reverting to old processes or workarounds.
Developed comprehensive role-based training programs, created train-the-trainer programs for each location, provided video tutorials and documentation, and established ongoing support channels.
User adoption increased to 95%, support tickets reduced by 80%, system utilization improved by 60%, and user satisfaction scores reached 94%. The train-the-trainer program enabled sustainable internal training capabilities.
Frequently Asked Questions
Common questions about our training and support services.
How do you customize training for different roles?
We conduct a thorough assessment of each role's responsibilities and system usage requirements. Training is then tailored to focus on the specific features, workflows, and processes each role needs. For example, warehouse staff learn inventory management, while finance teams focus on accounting modules and reporting.
Can training be delivered remotely or do you require on-site sessions?
We offer both remote and on-site training options. Remote training works well for many scenarios and can be more cost-effective, while on-site training provides hands-on experience and better team interaction. We can also combine both approaches—initial training on-site with follow-up sessions remotely.
What kind of support do you provide after training is complete?
We provide ongoing support including 24/7 technical helpdesk, access to training resources and documentation, refresher training sessions, and regular check-ins. We also offer train-the-trainer programs so your internal team can provide ongoing training to new hires.
How do you handle training for new employees who join after the initial implementation?
We provide train-the-trainer programs to build internal training capabilities, create comprehensive training materials and video libraries that can be used for onboarding, and offer ongoing training sessions for new employees. Many clients establish internal training programs using our materials and methodologies.
What response times can we expect for technical support?
Response times vary by support tier. Standard support typically responds within 4-8 hours, priority support within 1-2 hours, and critical issues receive immediate attention. We offer different support packages to match your business needs and can provide SLA guarantees for response and resolution times.