Passenger Services

Customer management, reservations, check-in, and service quality

Monday, November 17, 2025
01:33 AM
JD
Passengers Today
12,450
+8.2%
Total passengers
Check-In Rate
92.5%
Last 24 hours
No-Show Rate
3.2%
Industry avg: 4.5%
Satisfaction Score
4.6/5
Customer rating
Loyalty Members
125K
+12.5%
Active members

Customer Satisfaction Trends

Loyalty Program Tier Distribution

Reservations Management

Booking RefPassenger NameFlightRouteDepartureStatusPaymentSeatActions
BK-2024-001John SmithAA101JFK → LAX2024-01-15 08:30Checked-inPaid12A
BK-2024-002Sarah JohnsonAA202LHR → JFK2024-01-15 09:15BoardedPaid5B
BK-2024-003Mike DavisAA303MIA → JFK2024-01-15 10:45ConfirmedPaid18C
BK-2024-004Emma BrownAA404SIN → NRT2024-01-15 11:20ConfirmedPending8D
BK-2024-005David LeeAA505CDG → LHR2024-01-15 12:00CancelledRefunded-
BK-2024-006Lisa AndersonAA606SYD → LAX2024-01-15 13:30ConfirmedPaid22F